LEADER 03534nam a2200253 ab4500
001 852766
008 181005s2017 nyu g b 001 0 eng d
020 $a9780231179522 (hbk.) :$cNT$900
020 $a0231179529 (hbk.)
035 $aNO000162197
035 $aNO000162197
037 $b公共圖書館臺南分區資源中心
040 $aDLC$beng$eaacr2$cDLC$dTWTNM
050 00$aHV40$b.L49 2017
082 00$a361.0068/4$bL718$222
090 $a臺南市立圖書館
100 1 $aLiedtka, Jeanne.
245 10$aDesign thinking for the greater good /$cJeanne Liedtka, Daisy Azer, and Randy Salzman.
260 $aNew York, NY :$bColumbia University Press,$cc2017.
300 $aix, 342 p. :$bill. ;$c23 cm.
490 1 $aColumbia business school publishing
504 $aIncludes bibliographical references and index.
505 0 $aWhy design thinking? -- Catalyzing a conversation for change -- How do we get there from here? : a tale of two managers -- The stories -- Igniting creative confidence at US Health and Human Services -- Including new voices at the Kingwood trust -- Scaling design thinking at Monash Medical Centre -- Turning debate into dialogue at the US Food and Drug Administration -- Fostering community conversations in Iveragh, Ireland -- Connecting-and disconnecting-the pieces at United Cerebral Palsy -- The power of local at the community transportation association of America -- Bridging technology and the human experience at the transportation security -- Administration -- Making innovation safe at Masagro -- Integrating design and strategy at children's health system of Texas -- Moving into action : bringing design thinking to your organization -- The four-question methodology in action : laying the foundation -- The four-question methodology in action : ideas to experiments -- Building organizational capabilities -- Notes.
520 $aFacing especially wicked problems, social sector organizations are searching for powerful new methods to understand and address them. Design Thinking for the Greater Good goes in depth on both the how of using new tools and the why. As a way to reframe problems, ideate solutions, and iterate toward better answers, design thinking is already well-established in the commercial world. Through ten stories of struggles and successes in fields such as health care, education, agriculture, transportation, social services, and security, the authors show how collaborative creativity can shake up even the most entrenched bureaucracies - and provide a practical roadmap for readers to implement these tools. The design thinkers Jeanne Liedtka, Randy Salzman, and Daisy Azer explore how major agencies like the Department of Health and Human Services and the Transportation and Security Administration in the United States, as well as organizations in Canada, Australia, and the United Kingdom, have instituted principles of design thinking. In each case, these groups have used the tools of design thinking to reduce risk, manage change, use resources more effectively, bridge the communication gap between parties, and manage the competing demands of diverse stakeholders. Along the way, they have improved the quality of their products and enhanced the experiences of those they serve. These strategies are accessible to analytical and creative types alike, and their benefits extend throughout an organization. This book will help today's leaders and thinkers implement these practices in their own pursuit of creative solutions that are both innovative and achievable. -- from back cover.
650 0$aHuman services$xManagement.
650 0$aManagement science.
650 0$aPublic administration$xDecision making.
650 0$aSocial responsibility of business.
653 $a文化創意
653 $a人文藝術
700 1 $aSalzman, Randy.
700 1 $aAzer, Daisy.
830 0$aColumbia business school publishing.