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The service innovation handbook :action-oriented creative thinking toolkit for service orgainizations, templates - cases - capabilities /
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書名 ： The service innovation handbook :action-oriented creative thinking toolkit for service orgainizations, templates - cases - capabilities /
紀錄類型 ： 書目-語言資料,印刷品: 單行本
正題名[資料類型標示]/作者 ： The service innovation handbook :Lucy Kimball.
其他題名 ： action-oriented creative thinking toolkit for service orgainizations, templates - cases - capabilities /
其他題名 ： Action-oriented creative thinking for service orgainizations.
作者 ： Kimbell, Lucy,
出版者 ： Amsterdam :BIS Publishers,2014.
面頁冊數 ： 240 p. :ill. ;19 x 25 cm.
標題 ： Service industries
ISBN ： 9789063693534 (pbk.) :
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100 1 $aKimbell, Lucy,$eauthor.
245 14$aThe service innovation handbook :$baction-oriented creative thinking toolkit for service orgainizations, templates - cases - capabilities /$cLucy Kimball.
246 30$aAction-oriented creative thinking for service orgainizations.
260 $aAmsterdam :$bBIS Publishers,$c2014.
300 $a240 p. :$bill. ;$c19 x 25 cm.
504 $aIncludes bibliographical references (pages 233-238) and index.
520 $aFor some time now, there has been a need for a reliable book about the basics of service design and strategic thinking in design: a need from within business courses and design courses as well as within the worlds of business and design. Based on Lucy Kimbell's long experience of high-level teaching and thinking about these areas, this book helps to fill the gap. The book is also timely - with the rapidly growing interest in service design among educators and professional practitioners.
650 0$aService industries$xManagement.
650 0$aManagement$xHandbooks, manuals, etc.