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Dealing with difficult people :fast, effective strategies for handling problem people /
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書名 ： Dealing with difficult people :fast, effective strategies for handling problem people /
紀錄類型 ： 書目-語言資料,印刷品: 單行本
正題名[資料類型標示]/作者 ： Dealing with difficult people :Roy Lilley.
其他題名 ： fast, effective strategies for handling problem people /
作者 ： Lilley, Roy C.
版本項 ： 4th ed.
出版者 ： London, UK ;Kogan Page,c2019.
面頁冊數 ： viii, 160 p. ;23 cm.
附註 ： "First published in Great Britain and the United States in 2008 by Kogan Page Limited"--Title page verso.
內容註 ： A short course in human relations -- The seven classic difficult types -- Dealing with difficult bosses -- Dealing with difficult colleagues -- Dealing with difficult staff -- Massaging the egoist -- Handling aggressive people -- Dealing with laziness -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Morale and attitude -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaint s: we love them -- E-difficult@yourplace -- Social networking -- If things don't change they'll stay the same -- A fast-track guide to conflict and how to handle it -- And, finally, finally -- How to motivate the sales team.
標題 ： Interpersonal conflict.
ISBN ： 9780749498795
集叢項 ： Creating success series.
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100 1 $aLilley, Roy C.
245 10$aDealing with difficult people :$bfast, effective strategies for handling problem people /$cRoy Lilley.
250 $a4th ed.
260 $aLondon, UK ;$aNew York, NY :$bKogan Page,$cc2019.
300 $aviii, 160 p. ;$c23 cm.
490 1 $aCreating success series.
500 $a"First published in Great Britain and the United States in 2008 by Kogan Page Limited"--Title page verso.
500 $aRevised edition of the author's Dealing with difficult people, 2016.
504 $aIncludes bibliographical references.
505 0 $aA short course in human relations -- The seven classic difficult types -- Dealing with difficult bosses -- Dealing with difficult colleagues -- Dealing with difficult staff -- Massaging the egoist -- Handling aggressive people -- Dealing with laziness -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Morale and attitude -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaint s: we love them -- E-difficult@yourplace -- Social networking -- If things don't change they'll stay the same -- A fast-track guide to conflict and how to handle it -- And, finally, finally -- How to motivate the sales team.
650 0$aInterpersonal conflict.
650 0$aProblem employees.
650 0$aPsychology, Industrial.
653 $a樂活環保
653 $a知識性
830 0$aCreating success.