LEADER 01673nam 2200169 a 4500
001 1174812
008 231207s2020 nyua g b 001 0 eng d
020 $a9781982134723$q(hbk.) :$cUSD30.00
040 $aIG$$beng$cDLC$dUAP$dIEP$dOCLCF$dYOM$dLE#$dINR$dTXSCH$dJQM$dT2G$dVP@$dYDX$dBDX$dGK8$dGZN$dCGP$dZ#6$dCHVBK$dIG$$dOCLCO$dWAU$dOCLCO$dZAQ$dCNGUL$dTWTNM
082 04$a658.4/03$223
100 1 $aHeath, Dan,$d1973-
245 10$aUpstream :$bthe quest to solve problems before they happen /$cDan Heath.
246 3 $aUp-stream
250 $a1st Avid Reader Press hardcover ed.
260 $aNew York :$bAvid Reader Press,$c2020.
300 $aix, 308 p. :$bill. ;$c22 cm.
504 $aIncludes bibliographical references (p. 253-298) and index.
505 0 $aMoving upstream -- Problem blindness -- A lack of ownership -- Tunneling -- How will you unite the right people? -- How will you change the system? -- Where can you find a point of leverage? -- How will you get early warning of the problem? -- How will you know you're succeeding? -- How will you avoid doing harm? -- Who will pay for what does not happen? -- The Chicken Little problem: distant and improbable threats -- You, upstream.
520 $a"So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems ... [This book] probes the psychological forces that push us downstream--including 'problem blindness,' which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored ... victories by switching to an upstream mindset"--Publisher marketing.
650 0$aSuccess in business.
650 0$aProblem solving.
650 0$aDecision making.
650 0$aOrganizational behavior.
650 0$aSocial psychology.