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Service encounters in tourism, events and hospitality :staff perspectives /
作者 : Firth, Miriam.
出版社 : Channel View Publications,
出版年 : 2020
ISBN：1845417267|9781845417260|9781845417277
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書名 ： Service encounters in tourism, events and hospitality :staff perspectives /
紀錄類型 ： 書目-語言資料,印刷品: 單行本
正題名[資料類型標示]/作者 ： Service encounters in tourism, events and hospitality :Miriam Firth.
其他題名 ： staff perspectives /
作者 ： Firth, Miriam.
出版者 ： Bristol, UK ;Channel View Publications,c2020.
面頁冊數 ： xix, 188 p. :ill. ;24 cm.
標題 ： Customer relations.
ISBN ： 9781845417260
集叢項 ： Aspects of tourism ;87
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041 0 $aeng
050 00$aG155.A1
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090 $a臺南市立圖書館
100 1 $aFirth, Miriam.
245 10$aService encounters in tourism, events and hospitality :$bstaff perspectives /$cMiriam Firth.
260 $aBristol, UK ;$aBlue Ridge Summit, PA :$bChannel View Publications,$cc2020.
300 $axix, 188 p. :$bill. ;$c24 cm.
490 1 $aAspects of tourism ;$v87
504 $aIncludes bibliographical references and index.
520 $a"This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"--$cProvided by publisher.
650 0$aCustomer relations.
650 0$aHospitality industry$xCustomer services.
650 0$aSpecial events industry$xCustomer services.
650 0$aTourism$xCustomer services.
653 $a知識性
653 $a樂活環保
830 0$aAspects of tourism ;$v87.