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The simple truths of service :inspired by Johnny the bagger /
作者 : Blanchard, Kenneth H. , Glanz, Barbara A.
出版社 : Simple Truths,
出版年 : 2017
ISBN：1492630489|9781492630487
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書名 ： The simple truths of service :inspired by Johnny the bagger /
紀錄類型 ： 書目-語言資料,印刷品: 單行本
正題名[資料類型標示]/作者 ： The simple truths of service :Ken Blanchard and Barbara A. Glanz.
其他題名 ： inspired by Johnny the bagger /
作者 ： Blanchard, Kenneth H.
其他作者 ： Glanz, Barbara A.
出版者 ： Naperville, Illinois :Simple Truths,c2017.
面頁冊數 ： viii, 68 p. :ill. ;19 cm.
標題 ： Customer services.
ISBN ： 9781492630487 (hbk.) :
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LEADER 00942nam a2200181 a 4500
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003 TNML
005 20180111155031.0
008 180321s2017 ilua g 000 0 eng d
020 $a9781492630487 (hbk.) :$cUSD14.99$
020 $a1492630489 (hbk.)
035 $a926224
040 $aTWTNM$beng$cTWTNM
050 4$aHF5415.5$b.B63 2017
082 04$a658.812$223
100 1 $aBlanchard, Kenneth H.
245 14$aThe simple truths of service :$binspired by Johnny the bagger /$cKen Blanchard and Barbara A. Glanz.
260 $aNaperville, Illinois :$bSimple Truths,$cc2017.
300 $aviii, 68 p. :$bill. ;$c19 cm.
520 $aIf you want to convert your customers to "raving fans," it's time to think outside the box of traditional customer service. True story about Johnny, a very special young man whose creative choices changed the culture of his company. His story, along with many others, provides a tool kit for the success of your company by sparking the ways your employees interact with your customers.
650 0$aCustomer services.
650 0$aConsumer satisfaction.
700 1 $aGlanz, Barbara A.